TERMS AND CONDITIONS: BY MAKING A BOOKING, YOU AGREE TO OUR STANDARD TERMS AND CONDITIONS, AS SET OUT HERE.

WEBSITE

1.1 The name ‘RR Car Valeting & Detailing’, and it’s logo, are registered trademarks and must not be copied, modified or republished in any way without written permission from RR Car Valeting & Detailing.

1.2 All content and photography contained within this website, unless otherwise credited, is the property of RR Car Valeting & Detailing, and may not be used, copied, modified or republished without the written permission from RR Car Valeting & Detailing.

1.3 Any links to Third Party websites are provided for information only. We do not review, endorse guarantee information contained within them.

1.4 If you would like to link to this website, you may do so providing you do not represent any false information, or misrepresent your relationship with RR Car Valeting & Detailing.

GUARANTEE

2.1 Due to the nature of our work, we do not offer or imply any sort of guarantee or warranty. We are happy to offer advice on how to care for your vehicle following a detail, but cannot be held responsible for your actions, or any subsequent damage caused to the finish, directly or indirectly by yourself (eg. taking your vehicle through a car wash).

2.2 Where a guarantee is offered by a product manufacturer, we confirm that we will apply that product in accordance with the manufacturers training and instructions. Any terms and conditions applicable to the guarantee will be made clear to you at the time of booking and/or completion, and the process through which any claim would be made.

2.3 Whilst every effort will be made to keep scheduled bookings to the requested arrival window, unforeseen circumstances may cause lateness and are done so without voiding our cancellation policy.

VEHICLES

3.1 RR Car Valeting & Detailing will take every care and reasonable precaution to safeguard your vehicle from damage or theft.

3.2 Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing. 

3.3 Vehicles left with RR Car Valeting & Detailing will not be driven, other than to be moved around the studio, unless expressly agreed with you. Whilst in our care, the vehicle will be fully comprehensively insured against theft or damage.

3.4 If you ask RR Car Valeting & Detailing to collect and/or deliver your vehicle from home or work, you will be asked to fill in and sign an authorisation form. Someone must be present at collection and delivery to acknowledge the relevant time/mileage.

3.5 Where a customer vehicle is to be driven on the public road, it is your responsibility to ensure the vehicle is safe and legal to do so. This includes tax and MOT where appropriate, tyre condition, etc. If at the time of collection, a vehicle is in our opinion un-roadworthy, we reserve the right to refuse to drive it, and no refund of deposit will be due if the booking cannot go ahead as a result.

3.6 When collecting and delivering, we will take the most practical, direct route, allowing for prevailing traffic/weather conditions. Please ensure your vehicle has sufficient fuel to complete the round trip. If we need to purchase fuel, this will be added to your final invoice.

3.7 Your car will be fully comprehensively insured by us whilst on the road, and every reasonable precaution will be taken to ensure it’s safety.

3.8 RR Car Valeting & Detailing will not be held liable for the cost of unforeseeable damage to windscreens or glass as a result of stone damage whilst driving, or tyre punctures/deflation. In any of these events, we will inform you as soon as is possible, to discuss remedial action. Where appropriate, we may choose to have the vehicle recovered back to you, or to our studio.

3.9 RR Car Valeting & Detailing will not be held responsible for faults that develop on the car, whilst in our care, that are unrelated to any work we have done. For example, air bag lights (where interior has not been removed) and engine light illumination. In these events, we will inform you as soon as possible.

4.0 RR Car Valeting & Detailing will not be held responsible if work cannot be completed due to previous repair work, undisclosed information, or factors that could not be reasonably foreseen or prevented. RR Car Valeting & Detailing will not be held responsible for any subsequent loss caused by work not completed within the originally agreed timescale, nor will you be liable for compensation.

BOOKINGS, PAYMENTS AND CANCELLATIONS

4.1 At the time of booking, a deposit payment of £100 per day booked, is required. This can be made by bank transfer. If payment is not received within a reasonable time, the dates will be offered to other clients.

4.2 You may amend the date, or cancel your booking, and receive a full refund, up to 3 days before the date of the booking. This date will be stated on the invoice supplied for your deposit. After this date, no refund will be offered, and the deposit cannot be transferred to another date. To make a new booking, a new deposit will be required.

4.3 Payment of the balance due will be required on the day of completing the work. There are no exceptions to this. Payment can be made by cash, or by bank transfer in advance (cleared funds must reach our account before your vehicle will be released).

4.4 Where work is being carried out to correct a problem caused by a Third Party, RR Car Valeting & Detailing respectfully require that you make full payment upon completion of the work, and it is your responsibility to reclaim your costs from the Third Party.

By making a booking, you agree to the terms and conditions set out here.